So I was listening to a webinar the other day and the presenter said to, 'always be yourself'...and to go out on a limb and be controversial every now and then. So here I go...this is my 'now and then'. Hate me if you will, agree with me if you might, but please read. And let me know what you think! Thanks!
When writing a negative review of a vendor, please remember...we are not perfect...we are human, just like you. Sometimes we forget things, and sometimes, heaven forbid, we even make mistakes. So the next time you start to write a review, ask yourself, how would I feel if I received this?
Don't get me wrong, I'm all for writing reviews...good and bad. But I'm also for being constructive, not hateful. We vendors strive to make sure your wedding is perfect, and in most cases, we work our fannies off to make sure that happens...but we can't do that if we don't know something is bothering you until after the fact. So instead of keeping things all 'bottled up' inside you until after your wedding...communicate. Don't wait until everything is 'said and done', and your big day is over to drop the bomb on us.
I'm telling you this because I was just 'blind-sided' by a bride who we thought was very pleased with our services and to whom we'd given 150%. It wasn't until 'after the fact' that we found out there were things she was dissatisfied with. Now, I know, 'you can't please all the people all the time', however, if these things that were upsetting to her had been brought to our attention, I would have made sure they were handled. As it was, I knew nothing, and therefore, could do nothing.
The 'take-away' for me is that I did learn a lot from this experience because I always look for the 'silver lining'. And that is, I need to be clearer on what is included, and not included, in our packages...and I also need to check in with how my brides/grooms are feeling on all levels much more often. And from now on I'll be doing that and more.
So, take it from me, one who just had the 'wind taken out of her sails'...let us know what we're doing right...and what, in your eyes, we're doing wrong. Most of the time, it's just an issue of miscommunication that can be cleared up immediately.
However, since there are always exceptions to every rule, in the event that you have tried and tried to work with a vendor and are getting nowhere, either 'fire' them, or write your review. It might save another bride from your heartache.
Ok...there you have it. I've gotten that off my chest. If you'd like to chime in, you can do so here or go to our facebook page...
www.facebook.com/InnCredibleEvents.
I'd love to hear what you have to say...and would love your suggestions on how, we as vendors, can stay on top of what you, the brides/grooms are feeling.
Until next time...
Making your wedding InnCredible!
InnCredible Events
530.919.4588
